Billing

This page explains how CloudPress charges for your services: how charges are grouped into billing buckets that bill on a regular cycle, how tiered volume discounts lower your per-unit price as you grow, and what happens to your money when you downgrade or cancel — CloudPress issues a credit you can put toward future charges rather than locking up what you've already paid.

How charges are grouped: billing buckets

Each thing you pay for on a recurring basis — a WordPress site, a cPanel hosting account, a Mailspace, a domain renewal — is tracked as a subscription. Rather than send you a separate invoice for every subscription, CloudPress groups subscriptions that bill in the same period into a billing bucket, and charges the whole bucket together. The result is fewer invoices and a predictable billing date.

There are two kinds of bucket:

Domain renewals are placed in the bucket that matches the month the domain renews, which is computed back from the registry expiry date with a buffer so the renewal is invoiced ahead of the deadline. Each item keeps its own renewal date inside the shared bucket, so co-grouping items never changes when an individual item actually renews — it only changes when you're charged for it.

You can review your recurring items and their next charge dates on the Subscriptions tab. The Overview tab summarizes your soonest charge under Active Subscriptions (shown as a Next due amount and date).

Tiered volume discounts

CloudPress pricing is tiered by quantity: the more of a given item you own, the lower the per-unit price can be. Each tier has a quantity threshold; once your owned count reaches a tier's threshold, items priced at that tier use the tier's (lower) rate.

A few things worth knowing:

• Tiers count across your whole billing family, not just the workspace you happen to be looking at. A parent workspace and the workspaces billed through it are counted together, so sites and domains held in child workspaces count towards the parent's tier.
• Some plans add tier boosts — owning enough of one kind of item can price a related item as if you owned extra units of it. This is how a plan can reward overall scale, not just the count of one single product.
• Volume tiers are configured by your plan. If you're on a reseller or agency plan, the specific thresholds and rates are defined by that plan.

Downgrading or canceling issues a credit

When you downgrade (resize a site, cPanel account or mailspace to a smaller plan) or cancel a service that you've already prepaid for, CloudPress doesn't simply keep the unused portion. Instead it calculates the unused, prepaid time remaining in the current term and issues that amount back to you as account credit.

That credit lands in two places you can see:

1. Credit Balance (Billing → Overview) — the Available credit figure. This is a running balance held on your account. The same card shows Balance owed beside it, which is the other direction: an amount carried against you rather than in your favour.
2. Credit Notes (Billing → Credit Notes) — a record of each credit issued, described as "Refunds and adjustments issued against your invoices." You can open any credit note and download a PDF.

How the credit gets used

Available credit is applied automatically to your next charges — you don't redeem a code. The next time an invoice is generated (a renewal, a new order, an upgrade), your available credit is drawn down against the amount due before any card is charged. On a paid invoice this shows as Account credit applied, and the remainder is the Balance due.

Seeing the credit before you commit

A plan change made during the item's first prepaid term shows you the credit on the payment page, under the Due today total, in one of three shapes:

• The credit covers today's charge in full — nothing is due, and the pay button reads Confirm change rather than Pay.
• The credit exceeds today's charge — the page names how much of it covers today and how much goes to your account balance. This is the usual downgrade case.
• The credit is applied but a difference is still due — the page names the amount applied and the amount left to pay. This is the usual upgrade case.

Outside that first-term window the credit is calculated and posted after the change is confirmed rather than previewed, and you see it afterwards as your Available credit on the Overview tab and as an entry on Credit Notes. Either way, the plan-change summary card in the cart states the principle up front: "Any unused amount will be credited to your account and automatically applied to your next invoice."

Where you start a downgrade or cancellation

These are actions on the thing you bought, not steps you take from the Billing area. For a WordPress site, both start from inside the site itself, from the My Site dropdown in the sidebar:

• Downgrade — open the site's Resize screen. It shows your Current Plan; Choose a smaller plan and Continue. That doesn't apply the change on the spot: it opens a cart holding a from-and-to summary card (Current plan → New plan) and a Ready to apply review, and the change takes effect when you confirm it on the payment page — with Pay followed by the amount, or Confirm change when nothing is due today. (The Cancel button on the Resize screen simply discards your changes and returns you to the site — it does not cancel the service.)
• Cancel / delete the site — a separate action on the site's Settings page, where a Delete control opens a confirmation. Deleting a prepaid site mid-term is what triggers the unused-time credit described above; the credit is issued at that point, not when the site is finally removed. The site itself goes into a retention window first rather than disappearing immediately — see Deleting and restoring a site.

The other subscription products work the same way, from their own screens rather than from Billing — see Resizing your cPanel package, Deleting and recovering a cPanel account, and Deleting and restoring a mailspace.

Invoices, payment methods, and unpaid balances

• Your past charges are on the Invoices tab — see Viewing your invoices for how to find, filter, and download them.
• Automatic renewals need a card on file — see Adding a payment method.
• The Overview tab flags Overdue Invoices and Unpaid Invoices when you have any, with a Pay now action.

Workspaces and shared billing

If your workspace is a parent of other workspaces, billing can be consolidated: the parent's Orders, Invoices, Subscriptions, and Credit Notes tabs include the items from workspaces that bill through it, and a Workspace column appears on each of those tables so you can tell them apart. The Overview tab pulls them in too, tagging each invoice row with the workspace it belongs to. A child workspace whose billing is handled by a parent shows a notice pointing you to the parent workspace to manage invoices, payment methods, and subscriptions.

For developers

The same subscriptions are available through the API if you're building an integration — see the Subscriptions API for the read endpoints and field shapes. As a quick check of an account's subscriptions:

curl -H "Authorization: Bearer $CLOUDPRESS_TOKEN" -H "X-Auth-Account: $ACCOUNT_ID" \
  https://my.cloudpress.com/api/subscriptions